Personal data obtained via this website are processed by BVBA LORCA PROJECTS Lombardenveld 63 1785 Merchtem.
We warrant that we will only use this data to manage the service, after-sales services and to send you information. You can call up your data and correct it and refuse to allow us to use your data to send you information. All you have to do is to request this in writing to the address above or to lorca @lorca.be (Law of 8 December 1992).
When you purchase items from www.lorca.com, you are entitled to return your purchase during a period of 14 calendar days, calculated from the day following the day on which you received the product in your capacity as a customer. This applies for all products.
A product which you wish to return must satisfy the following conditions:
- It must be in new condition.
- It must have the original designer tag and LORCA tag on it.
- It must have the return tag still on it.
- It must be unworn and unwashed.
- It must be complete (i.e. together with all items such as a belt etc. which came with the original product).
- It must be packaged in a sufficiently sturdy box (not showing a logo), so that we receive the product in an undamaged condition.
2. Returns have to be send back to LORCA within 14 days. Please note to insert the return voucher, included in your order. You can send the package to: LORCA PROJECTS BVBA Lombardenveld 63, 1785 Merchtem
Please note: Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the return voucher.
It is possible to return your item when you chose for delivery in your LORCA store of choice. If you chose for home delivery it is only possible to send your package back to Lombardenveld 63, 1785 Merchtem.
3. If your returned package reaches us within 14 days, in accordance with the conditions above, we will arrange for a refund within 30 calendar days.
If you paid for your order by credit card, the credit card you used to pay for the products returned will be credited, less any sums due.If you paid for your order by some other form of payment, the refund will be made by means of a transfer to the bank account number you stated on the returns document.
Postage costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.